Refund policy

This Return & Refund Policy is part of and subject to the Terms & Conditions of CoverixHome. In the event of any inconsistency between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail. The following provisions summarize our return and refund policy for your convenience.

Custom-made products

All custom-made products - including custom-cut table protectors, table covers, desk protectors, countertop protectors, protective mats, and other made-to-order items - are non-returnable and non-refundable, except in cases of confirmed manufacturing defects, shipping damage, or incorrect fulfillment by CoverixHome. Because every product is manufactured specifically to your requested dimensions, please review all measurements carefully before ordering. If you're unsure which thickness or finish is right for your table, we offer free material samples - you only pay shipping.

Standard products

Non-custom products may be returned within 14 days after delivery, provided they are unused, unaltered, in their original packaging, and in resalable condition. Unless the return is the result of our error, you are responsible for return shipping. Products must be shipped back within 14 days after delivery; returns received after this period may not qualify for a refund.

Damaged, incorrect, or defective products

Any claim regarding damaged, defective, or incorrectly shipped products must be reported within 48 hours of delivery. Email us at sales@coverixhome.com with your order number, a description of the issue, and clear photographs showing the product and the problem. Failure to report within this timeframe may affect eligibility for a replacement or refund.

Return authorization & refund process

All returns require prior written authorization from CoverixHome; unauthorized returns will not be accepted. Once a returned product has been received, inspected, and approved, refunds are issued to the original payment method within 7 business days. For security and quality-control reasons, we do not accept in-person returns.

Return shipping costs

You are responsible for return shipping costs unless the product is defective, arrived damaged during shipping, or the wrong product was shipped by CoverixHome. You may request a prepaid return shipping label; if a prepaid label is used for a return that is not the result of our error, its cost is deducted from the refund amount.

Order cancellations

Orders may be cancelled free of charge before production has started. Because each custom-sized product is manufactured specifically for your order, cancellations are no longer possible once production has begun. To request changes, contact us as soon as possible at sales@coverixhome.com - we will do our best to accommodate, but cannot guarantee modifications after production has started.

Exchanges

Due to the custom nature of our products, we do not offer exchanges for custom-made items. If your product arrives damaged, defective, or incorrect, CoverixHome will, at its sole discretion, replace the product, repair it (if applicable), or issue a full or partial refund. For non-custom products, exchanges may be available if the product is unused, in original condition, and approved by our Customer Support Team.

Incorrect measurements

You are solely responsible for providing accurate dimensions when ordering custom-sized products. CoverixHome cannot accept returns, exchanges, or refunds for products manufactured according to the measurements you submitted. If you are uncertain about measuring your table, please review our measuring guide or contact our Customer Support Team before placing your order.

Lost packages

If a shipment is lost in transit, please contact us as soon as possible. We will work directly with the shipping carrier to investigate and, where appropriate, arrange a replacement or refund.

Manufacturing tolerance

Each product is individually manufactured to order using professional cutting equipment. Due to the characteristics of flexible PVC, a dimensional tolerance of up to plus or minus 1/8 inch (plus or minus 3 mm) is considered normal and does not constitute a manufacturing defect. Slight variations in dimensions, edge appearance, thickness, transparency, or finish may occur during production and are acceptable within normal manufacturing standards; they do not affect performance and are not grounds for a return, exchange, or refund.

Product appearance

Our product images are for illustration purposes only. Actual color, transparency, gloss level, finish, and appearance may vary slightly depending on lighting, photography, monitor settings, and the natural characteristics of the material. These minor visual differences are normal and are not considered defects.

Natural material characteristics

Flexible PVC is a premium protective material designed to provide long-lasting protection while maintaining excellent clarity. As with all flexible materials, slight variations in flatness, temporary curling after unpacking, or minor surface marks resulting from packaging or transportation may be present initially and typically disappear after the product has relaxed on a flat surface. These characteristics are normal and are not considered manufacturing defects.

Inspection upon delivery

Please inspect your order immediately upon delivery. Do not cut, modify, trim, or use the product if you believe it has been damaged or manufactured incorrectly. Using, trimming, modifying, or installing the product constitutes acceptance and may affect eligibility for a replacement or refund.

Contact us

If you have any questions regarding this Return & Refund Policy, please contact CoverixHome Customer Support - Email: sales@coverixhome.com, Phone: +1 (279) 599-4939. Business hours: Monday to Friday, 9:00 AM to 5:00 PM (CST).